/* KOVU support — formularios de soporte con acabado de producto
   (tarjetas, inputs con borde y focus ring, dropzone, aside de pasos).
   Solo lo usan las páginas /support; no toca el design system global. */

.tk-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 40px; align-items: start; }
@media (max-width: 980px) { .tk-layout { grid-template-columns: 1fr; } }

.tk-card {
  background: var(--kovu-white);
  border: 1px solid var(--kovu-ink-12);
  border-radius: 20px;
  padding: 40px;
}
@media (max-width: 620px) { .tk-card { padding: 24px 20px; border-radius: 16px; } }

/* ── Secciones del formulario ────────────────────────────────── */
.tk-section { display: flex; flex-direction: column; gap: 18px; }
.tk-section + .tk-section { margin-top: 32px; padding-top: 32px; border-top: 1px solid var(--kovu-ink-12); }
.tk-section-head { display: flex; align-items: center; gap: 12px; }
.tk-section-num {
  width: 28px; height: 28px; border-radius: 50%; flex-shrink: 0;
  background: rgba(0,60,229,0.08); color: var(--kovu-blue);
  font-size: 13px; font-weight: var(--weight-bold);
  display: inline-flex; align-items: center; justify-content: center;
}
.tk-section-title {
  margin: 0; font-size: var(--text-lead); font-weight: var(--weight-semibold);
  color: var(--text-strong); letter-spacing: var(--tracking-tight);
}

.tk-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 18px 20px; }
@media (max-width: 620px) { .tk-grid-2 { grid-template-columns: 1fr; } }

/* ── Campos ──────────────────────────────────────────────────── */
.tk-field { display: flex; flex-direction: column; gap: 7px; }
.tk-label {
  font-size: 12px; font-weight: var(--weight-semibold);
  letter-spacing: var(--tracking-wide); text-transform: uppercase;
  color: var(--kovu-ink-55);
}
.tk-label .req { color: var(--kovu-blue); }
.tk-hint { font-size: var(--text-xs); color: var(--text-muted); }
.tk-error { font-size: var(--text-xs); color: #dc2626; font-weight: var(--weight-medium); }

.tk-input {
  width: 100%; box-sizing: border-box;
  background: var(--kovu-white);
  border: 1px solid rgba(21,17,13,0.16);
  border-radius: 12px;
  padding: 13px 16px;
  font-family: var(--font-sans); font-size: 15px; color: var(--kovu-black);
  outline: none;
  transition: border-color .15s ease, box-shadow .15s ease;
}
.tk-input::placeholder { color: rgba(21,17,13,0.35); }
.tk-input:hover { border-color: rgba(21,17,13,0.32); }
.tk-input:focus { border-color: var(--kovu-blue); box-shadow: 0 0 0 3px rgba(0,60,229,0.12); }
.tk-input.is-invalid { border-color: #dc2626; }
.tk-input.is-invalid:focus { box-shadow: 0 0 0 3px rgba(220,38,38,0.10); }
textarea.tk-input { resize: vertical; min-height: 150px; line-height: var(--leading-body); }

select.tk-input {
  appearance: none; -webkit-appearance: none; cursor: pointer;
  padding-right: 44px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%2315110D' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 16px center;
}
select.tk-input:invalid, select.tk-input option[value=""] { color: rgba(21,17,13,0.45); }

/* ── Dropzone de adjunto ─────────────────────────────────────── */
.tk-drop {
  position: relative; display: flex; align-items: center; justify-content: center; gap: 14px;
  border: 2px dashed rgba(21,17,13,0.18); border-radius: 14px;
  background: rgba(245,243,239,0.5);
  padding: 26px 20px; text-align: center; cursor: pointer;
  transition: border-color .15s ease, background .15s ease;
}
.tk-drop:hover, .tk-drop.is-drag { border-color: var(--kovu-blue); background: rgba(0,60,229,0.04); }
.tk-drop input[type="file"] { position: absolute; inset: 0; width: 100%; height: 100%; opacity: 0; cursor: pointer; }
.tk-drop__icon { font-size: 26px; line-height: 1; }
.tk-drop__title { font-size: var(--text-sm); font-weight: var(--weight-semibold); color: var(--text-strong); margin: 0; }
.tk-drop__hint { font-size: var(--text-xs); color: var(--text-muted); margin: 2px 0 0; }
.tk-drop.has-file { border-style: solid; border-color: var(--kovu-blue); background: rgba(0,60,229,0.05); }
.tk-drop__file { display: none; align-items: center; gap: 10px; font-size: var(--text-sm); font-weight: var(--weight-semibold); color: var(--kovu-blue); }
.tk-drop.has-file .tk-drop__file { display: inline-flex; }
.tk-drop.has-file .tk-drop__empty { display: none; }
.tk-drop__clear {
  position: relative; z-index: 2;
  background: none; border: none; cursor: pointer; padding: 2px 6px;
  color: var(--text-muted); font-size: 16px; line-height: 1; border-radius: 6px;
}
.tk-drop__clear:hover { color: #dc2626; background: rgba(220,38,38,0.08); }

/* ── Pie del formulario ──────────────────────────────────────── */
.tk-submit-row {
  display: flex; align-items: center; justify-content: space-between; gap: 20px;
  flex-wrap: wrap; margin-top: 32px; padding-top: 28px; border-top: 1px solid var(--kovu-ink-12);
}
.tk-legal { display: flex; align-items: flex-start; gap: 10px; font-size: var(--text-xs); line-height: 1.5; color: var(--text-muted); max-width: 420px; cursor: pointer; }
.tk-legal input[type="checkbox"] {
  width: 18px; height: 18px; margin-top: 1px; flex-shrink: 0;
  accent-color: var(--kovu-blue); cursor: pointer;
}

/* ── Aside (qué pasa después / ayuda) ────────────────────────── */
.tk-aside { display: flex; flex-direction: column; gap: 20px; position: sticky; top: 24px; }
.tk-aside-dark {
  background: var(--kovu-black); color: var(--kovu-white);
  border-radius: 20px; padding: 32px 28px;
}
.tk-aside-dark h3 { margin: 0 0 20px; font-size: var(--text-h4); font-weight: var(--weight-semibold); letter-spacing: var(--tracking-tight); }
.tk-steps { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 18px; }
.tk-steps li { display: flex; gap: 14px; align-items: flex-start; }
.tk-step-num {
  width: 26px; height: 26px; border-radius: 50%; flex-shrink: 0;
  background: var(--kovu-blue); color: var(--kovu-white);
  font-size: 12px; font-weight: var(--weight-bold);
  display: inline-flex; align-items: center; justify-content: center;
}
.tk-steps strong { display: block; font-size: var(--text-sm); font-weight: var(--weight-semibold); color: var(--kovu-white); }
.tk-steps span { font-size: 13px; line-height: 1.5; color: var(--kovu-paper-75); }
.tk-aside-card {
  background: var(--kovu-white); border: 1px solid var(--kovu-ink-12);
  border-radius: 20px; padding: 26px 28px;
}
.tk-aside-card h4 { margin: 0 0 8px; font-size: var(--text-sm); font-weight: var(--weight-semibold); color: var(--text-strong); }
.tk-aside-card p { margin: 0; font-size: 13px; line-height: 1.55; color: var(--text-muted); }
.tk-aside-card a { color: var(--kovu-blue); font-weight: var(--weight-semibold); text-decoration: none; }
.tk-aside-card a:hover { text-decoration: underline; }

/* ── Alertas ─────────────────────────────────────────────────── */
.tk-alert { margin: 0 0 24px; padding: 14px 18px; border-radius: 12px; font-size: var(--text-sm); line-height: 1.5; }
.tk-alert--error { background: #fef2f2; border: 1px solid #fecaca; color: #b91c1c; }
.tk-alert--success { background: #f0fdf4; border: 1px solid #bbf7d0; color: #15803d; }
.tk-alert ul { margin: 6px 0 0; padding-left: 18px; }

/* ── Cabecera compacta de página ─────────────────────────────── */
.tk-pagehead { margin-bottom: 32px; }
.tk-pagehead .tk-back {
  display: inline-flex; align-items: center; gap: 8px;
  font-size: var(--text-sm); color: var(--text-muted); text-decoration: none; margin-bottom: 18px;
}
.tk-pagehead .tk-back:hover { color: var(--kovu-blue); }
.tk-pagehead h1 {
  margin: 0; font-size: var(--text-h2); font-weight: var(--weight-semibold);
  color: var(--text-strong); letter-spacing: var(--tracking-tight);
}
.tk-pagehead p { margin: 10px 0 0; font-size: var(--text-body); line-height: var(--leading-body); color: var(--text-muted); max-width: 560px; }

/* Chips de adjuntos múltiples (ticket-attachments.js) */
.tk-drop__files { display: flex; flex-wrap: wrap; gap: 8px; justify-content: center; }
.tk-drop.has-file .tk-drop__empty { display: block; opacity: 0.6; }
.tk-filechip { display: inline-flex; align-items: center; gap: 6px; font-size: var(--text-xs); font-weight: var(--weight-semibold); color: var(--kovu-blue); background: rgba(0,60,229,0.08); border-radius: 999px; padding: 4px 10px; max-width: 100%; overflow-wrap: anywhere; }
.tk-filechip__x { border: none; background: none; cursor: pointer; color: inherit; font-size: 14px; line-height: 1; padding: 0 2px; }
.tk-filechip__x:hover { color: #c0392b; }